Returns Policy
Gooten does not accept returned orders.
We cannot issue refunds for any returned orders.
Exchange Policy
Gooten does not offer exchanges for products that are ordered. We do not have an inventory of products, and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.
Bulk Discount Policy
Gooten does not provide bulk discounts for either product or shipping costs. We also do not offer wholesaling services for bulk orders being broken down for resale. If you place a bulk order, the order will be shipped out in a single box (if possible) or will be consolidated into multiple boxes depending on the size of the order.
Flat Rate Shipping FAQ
Which other regions are included in “US Territories”?
- Alaska, Hawaii, Puerto Rico, and the US Virgin Islands
What does “flat rate” mean?
- Flat rate shipping is that you will be charged a certain shipping rate for a product no matter what the specifications are for your product.
Do you offer tracking for shipped orders with flat rate shipping?
- Yes, we offer tracking for almost all of our products. Your tracking number will appear under your order summary on the Orders page.